---
title: Get help
description: Start by searching the Heartbeat discussion forum for your issue. If you can’t find a resolution, open a new issue or add a comment to an existing one...
url: https://www.elastic.co/elastic/docs-builder/docs/2439/reference/beats/heartbeat/getting-help

This applies to:
- Generally available in 9.0+ for Stack
---

# Get help
Start by searching the [Heartbeat discussion forum](https://discuss.elastic.co/c/beats/heartbeat) for your issue. If you can’t find a resolution, open a new issue or add a comment to an existing one. Make sure you provide the following information, and we’ll help you troubleshoot the problem:
- Heartbeat version
- Operating System
- Configuration
- Any supporting information, such as debugging output, that will help us diagnose your problem. See [*Debug*](https://www.elastic.co/elastic/docs-builder/docs/2439/reference/beats/heartbeat/enable-heartbeat-debugging) for more details.

If you’re sure you found a bug, you can open a ticket on [GitHub](https://github.com/elastic/beats/issues?state=open). Note, however, that we close GitHub issues containing questions or requests for help if they don’t indicate the presence of a bug.