---
title: Cases for Elastic Observability
description: Track and manage operational incidents from detection to resolution with Elastic Observability cases.
url: https://www.elastic.co/elastic/docs-builder/docs/3016/solutions/observability/incident-management/observability-cases
products:
  - Elastic Cloud Serverless
  - Elastic Observability
applies_to:
  - Elastic Cloud Serverless: Generally available
  - Elastic Stack: Generally available
---

# Cases for Elastic Observability
Use cases to track and manage operational incidents from detection to resolution. You can attach related alerts, document root cause analysis, and collaborate with your team, all in one place. Cases also integrate with external incident management systems like Jira, ServiceNow, and PagerDuty, so you can coordinate response efforts across your organization. Refer to [Cases](https://www.elastic.co/elastic/docs-builder/docs/3016/explore-analyze/cases) for help creating, managing, and configuring cases.