Manage multiple Elastic Cloud organizations

An organization is the umbrella for all of your Elastic Cloud resources, users, and account settings. You can create or access multiple organizations from a single Elastic Cloud account. You might want to use multiple organizations for reasons such as the following:

• You want to separate management of your Elastic Cloud resources and settings for different use cases or teams.
• You want to create a trial to evaluate additional Elastic Cloud features or solutions.

Although you can access multiple organizations from the same Elastic Cloud account, each organization is independent. Each organization has its own set of resources, users, settings, and billing and licensing. Because of this, you need to be logged in to the organization you want to manage to make changes to its resources and settings, or invite users to join it.

You can perform the following tasks to manage multiple organizations:

Admin actions:

• Create a new organization
• Invite users to join additional organizations
• View your users' organization memberships

User actions:

• Accept an invitation
• Log in with multiple organizations
• View the organizations you have access to
• Switch to a different organization
• Leave an organization

The following limitations apply during the multi-organization tech preview:

• Email notification links: Organization-specific links in notification emails, such as billing or deployment health alerts, don't yet carry organization context. If you belong to multiple organizations, an email link might take you to the wrong organization. Switch to the appropriate organization before taking action.

You can create a new organization at any time. Each organization starts with its own 14-day trial.

To create a new organization:

1. Log in to the Elastic Cloud Console.
2. From the top navigation menu, click on the user menu and select Profile.
3. Click the My organizations tab.
4. From the Organizations page, click Create organization.
5. Enter an optional name for your organization, and then click Create organization.

After you create the organization, you can switch to it by clicking the organization name in the Organizations list.

You must send invitations from the organization you want users to join. You can't invite users to join multiple organizations at once.

If a user already has an Elastic Cloud account, then they don't need to sign up again. Instead, they can log in with their selected login method.

If your organization uses SAML SSO, then you don't need to invite users to join the organization. Users are added to the organization automatically when they log in to your identity provider SSO URL.

Organizations can have different authentication requirements. For example, one organization might enforce SAML SSO, while another organization might not enforce any specific login method. If your organization enforces a specific login method, then the user will need to use that method to log in, and might be prompted to re-authenticate.

You can view the organizations that your users are members of from the Members tab of the Organization page. This page shows which organizations each member of your current organization belongs to.

To view the organizations:

1. Log in to the Elastic Cloud Console.
2. From a deployment or project on the home page, select Manage.
3. From the lower navigation menu, select Organization.
4. Click the Members tab.
5. Click the name of the user you want to view the organizations for.

When you're invited to join an organization, you receive an email with a link to accept the invitation. Invitations expire after 72 hours.

To accept an invitation:

1. Open the invitation email and click Accept invitation.
2. Log in if prompted. If you already have an active session in your browser, you don't need to log in again.
3. After accepting, you're switched to the new organization automatically. The new organization also appears in your list of organizations.

To decline an invitation, you can ignore the email. The invitation expires automatically after 72 hours.

When you belong to multiple organizations, the login experience depends on whether your browser has information about the organization you most recently used:

• Returning user (same browser): You're automatically logged in to the organization you last used. You don't need to select an organization.
• New browser or cleared data: After logging in, you're presented with a list of your organizations to choose from. Select the organization you want to access.

If your last used organization enforces a specific login method (such as SAML SSO), you're directed to that login flow automatically.

If you log out, your browser remembers which organization you last used. The next time you log in, you're directed to the appropriate login page for that organization.

You can view the organizations you have access to from the Overview page.

To view the organizations:

1. Log in to the Elastic Cloud Console.
2. From the top navigation menu, click on the user menu and select Profile.
3. Click the My organizations tab.

The organizations you have access to appear in the My organizations list. In the list, you can view the organization's name, its status, your roles in the organization, and when you were added to the organization.

You can switch between organizations at any time. Depending on the authentication requirements for the organization, you might be required to re-authenticate. Switching also ends any active Elastic Cloud sessions you have open in other browser tabs.

1. Log in to the Elastic Cloud Console.
2. From the top navigation menu, click on the user menu and select Profile.
3. Click the My organizations tab.
4. Click the name of the organization you want to switch to. If it doesn't appear in the list, click Manage organizations to view all of the organizations you have access to.

You can leave an organization at any time, as long as you are a member of at least one other organization. If you are the only owner of an organization, you must transfer ownership before leaving.

You can leave only the organization you're currently signed in to. To leave a different organization, switch to it first.

To leave your current organization:

1. Log in to the Elastic Cloud Console.
2. From the top navigation menu, click on the user menu and select Profile.
3. Click the My organizations tab.
4. Click Leave current organization.
5. In the confirmation dialog, click Leave current organization to confirm.