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Troubleshooting

This section contains troubleshooting resources and guidance to help you resolve issues with Elastic products.

If you can't find your issue here, explore the additional resources or contact us.

Note

You might need to review troubleshooting content for more than one product or topic area. Most Elastic deployments use multiple components from the Elastic Stack, plus a deployment orchestrator. Check all topics relevant to your infrastructure.

  • Find additional troubleshooting articles in the Elastic Support Portal.

    You can access the Support Portal using your Elastic Cloud account. Elastic Cloud accounts are free and do not require an active subscription.

  • Visit the Elastic community forums to get answers from experts in the community, including Elastic team members.

  • Use the top bar to search all docs for your issue. Some troubleshooting content appears in other sections of the Elastic documentation.

If you have an Elastic subscription, you can contact Elastic support for assistance. You can reach us in the following ways:

  • Through the Elastic Support Portal: The Elastic Support Portal is the central place where you can access all of your cases, subscriptions, and licenses. Within a few hours after subscribing, you'll receive an email with instructions on how to log in to the Support Portal, where you can track both current and archived cases.

    You can access the portal directly or by clicking the life preserver icon on any Elastic Cloud page.

  • By email: support@elastic.co

    Tip

    If you contact us by email, use the email address you registered with so we can help you more quickly. If your registered email is a distribution list, you can register a second email address with us. Just open a case to let us know the name and email address you want to add.

Try these tips when opening a support case:

  • Include the deployment ID that you want help with, especially if you have several deployments.

    You can find the deployment ID on the overview page for your cluster in the Elastic Cloud Console.

  • Describe the problem. Include any relevant details, including error messages you encountered, dates and times when the problem occurred, or anything else you think might be helpful.

  • Upload any pertinent files.