Update your email address
Each Elastic Cloud account has a primary email associated with it. By default, the primary email address is used to sign up for Elastic Cloud and to log in. If needed, you can change this primary email address.
Your email address is used to uniquely identify you. It can’t be used for more than one Elastic Cloud account, whether that account is a trial account, a standard Elastic Cloud account, or a subscription account through a marketplace. However, a single Elastic Cloud account can belong to multiple organizations.
If you have separate Elastic Cloud accounts for different organizations and want to consolidate to a single account, ask an organization owner in each organization to reconcile your accounts.
If you belong to any organization that enforces a specific authentication method (such as SAML SSO, Google Sign-In, or Microsoft Sign-In), you can't change your primary email address using the procedures on this page. This restriction applies even if other organizations you belong to don't enforce a login method.
If you log in using a standard email and password, follow these steps to update your email address:
To edit your account settings, select the user icon on the header bar and select Settings.
In the Email address section, select edit.
Enter a new email address and your current password.
An email is sent to the new address with a link to confirm the change. If you don’t get the email after a few minutes, check your spam folder.
If you log in using Google or Microsoft Sign-In, follow these steps to update your email address:
- Go to the Forgot password page and enter your email address.
- Follow the instructions in the "Reset your password" email.
- In the Elastic Cloud Console, update your User settings to the new email address.
If your organization is associated with Microsoft Marketplace, you can’t change your primary email address using the above methods. Instead, invite another user with the desired email address to join your organization.